Technical documents

The documentation will help you to familiarize yourself with the functions of our application.

  • Clicking import account menu will bring you a button named “Login with Facebook”, simply clicking it will start importing your facebook account.

 
blank
 

  • Allow the permission as the snapshots below :

 
blank
 
You can choose privary friends or public. It privacy is set to “Friends” the posts will be only visible to your friends. If you set it to “Public” then the posts will be visible to everyone. You should use “Public” for marketing purposes.
 
blank
 
You must click “OK”, otherwise nothing will work !!!
 
blank
 

  • Finally your account is imported now !!! You will see your pages. You can add another account (if your package is multi-account) same way. You can remove pages you do not need also can unlink your account.

 
blank
 

  • If you import multiple facebook accounts, you can switch among them from the top-right of the page.

 
.blank

  • It is a very special feature that helps your marketting. You can send private inbox to all the users who sent message to your page. First you have to sync the contacts that were enganged in a conversation with your page by clicking “Scan Page Inbox” button. You can enable daily auto scan, this will sync your new facebook leads daily automatically.

 
blank
 

  • After you sync all the pages, you will be able to see lead list by clicking “Lead List” button. You can subscribe/unsubscribe an user for your campaigns.

 
blank

Create lead groups here. Later you can assign leads to these groups.
 
blank

You can now assign leads to one/more groups, so that you can send message targeting one/more groups. To assign group to a single lead edit the lead. To assign multiple groups to multiple leads first select leads and click “Bulk Group Assign”. You can aslo delete leads in bulk.
 
blank
 
Edit lead:
 
blank
 
Bulk group assign:
 
blank

Use this tool to send bulk message to lead lists of one or more pages.
Message may contain texts, urls and emotions.You can include #LEAD_USER_NAME# variable by clicking ‘Include Lead User Name’ button. The variable will be replaced by real names when we will send it. If you want to show links or youtube video links with preview, then you can use ‘Paste URL’ OR ‘Paste Youtube Video URL’ fields below.
Remember that if you put url/link inside this message area, preview of ‘Paste URL’ OR ‘Paste Youtube Video ID’ will not work. Then, the first url inside this message area will be previewed.

  • After everything is set choose your pages and send/schedule your campaign
  • You can see the message preview in the right side. You can also send test message to be sure how it will look in inbox.
  • You can choose one or more you do not want to include the campaign. The leads you choose here will be unlisted form this campaign and will not recieve this message. Start typing a lead name, it’s auto-complete.
  • Message support spintax, example : {Hello|Howdy|Hola} to you, {Mr.|Mrs.|Ms.} {{Jason|Malina|Sara}|Williams|Davis}
  • Message also may contain emojis, simple clicking the smile icon will open the emoji library.

 
blank
blank

Same as multipage campaign except you can send messge targeting lead group not pages.
 
blank

  • Use this tool to send bulk message to selected leads of all your pages.
  • First select leads you want to send message then click “Create New Campaign” button.

 
blank
 

  • Message may contain texts, urls and emotions.You can include #LEAD_USER_NAME# variable by clicking ‘Include Lead User Name’ button. The variable will be replaced by real names when we will send it. If you want to show links or youtube video links with preview, then you can use ‘Paste URL’ OR ‘Paste Youtube Video URL’ fields below. Remember that if you put url/link inside this message area, preview of ‘Paste URL’ OR ‘Paste Youtube Video ID’ will not work. Then, the first url inside this message area will be previewed.
  • Message support spintax, example : {Hello|Howdy|Hola} to you, {Mr.|Mrs.|Ms.} {{Jason|Malina|Sara}|Williams|Davis}
  • Message also may contain emojis, simple clicking the smile icon will open the emoji library.

 
blank
 

  • After everything is set choose your pages and send/schedule your campaign
  • You can see the message preview in the right side. You can also send test message to be sure how it will look in inbox.
  • You can choose one or more you do not want to include the campaign. The leads you choose here will be unlisted form this campaign and will not recieve this message. Start typing a lead name, it’s auto-complete.

 
blank

  • See reports of all pending,processing and completed campaigns.There are three controlling options : pause , play and force-process. Pausing campaign will stop sending sending message and playing again will restart sending again. If you think campaign has been stoped for some system failure like timeout then you can force-process the campaign to resume it again.

 
blank
 

  • Click the “Report” button to see delivery status of your message. Report will display status of message delivery for each lead.
  • Suppose you are sending message to 500 people and 10 or 20 of them have blocked your page to receive message from them. In this situation system will stop sending message as soon as it gets 10 errors response during sending message to protect you from any kind of unwanted blocking by Facebook. If the campaign has been completed without sending to all and you think you can proceed the campaign & there is less possibilty to get error response, you will see a button Resend from where it is left off to resume sending where it is left off before completion of campaign.

 
blank

Let’s first discuss the difference between auto reply and auto comment, may be you have mixed them together. Well, auto reply tools reply automatically whenever someone comment on any of your reply enabled post of a page. The reply can be a comment or a private message. On the other hand, auto comment tools have the ability to comment onetime or periodically on post as page automatically to keep the commenters engaged with the post.
 

Enable Auto Comment

 

  • The first job is to enable auto comment for your posts. To do so, click “Get Latest Post & Enable Auto Comment” button aginst a perticular page. It will show you latest post of that page and you can enable auto comment then. You can also enable auto comment for a specific post by clicking “Enable by post id” button & putting the post id.

 
blankblank
 

  • Now click “Enable Auto Comment” for enabling any particular post.Choose pre-defined auto comment template, choose schedule type : one time or periodic.Onetime campaign will comment only the first comment of the selected template and periodic campaign will auto comment multiple time periodically as per your settings. If you choose one time then just select the time & time zone to comment. Periodic have some other settings like how frequntly you want to comment, campaign start & end time, comment in between time. Also you can choose random/serial comment. Random type will pick a comment from template randomly each time and serial type will pick the comment serially from selected template first to last.

 
blankblank

Auto Comment Template

 

  • A auto comment template can contain multiple comments. Simply create a template by adding the comments you want for that template. Later this templates will be displayed when you create a new auto comment campaign.

 
blank
 

  • Comment also may contain emojis, simple clicking the smile icon will open the emoji library.

 
blank

Auto Commnet Report

  • You can see page-wise comment by clicking “View Report” button. There are also some other advance features to control reply like pause/play campaign and force-processing. If you pause a campaign then it will stop commenting temporarily and playing will restart it again.

 

  • Force Reprocessing means you are going to process this campaign again from where it ended. You should do only if you think the campaign is hung for long time and didn’t comment for long time. It may happen for any server timeout issue or server going down during last attempt or any other server issue.

 
blank
blank

We have been discussing about account import, lead import and creating campaign. This app has something more powerful. It’s the lead generator. Yes, you get it right. This tool will build huge lead list for your pages.
 

Enable Auto Reply

 

  • The first job is to enable auto private reply/comment reply for your posts. To do so, click “Get Latest Post & Enable Auto Reply” button aginst a perticular page. It will show you latest post of that page and you can enable auto reply then. You can also enable private reply/comment reply by clicking “Enable reply by post id” button & putting post id.

 
blankblank
 

  • Now click “Enable Auto Reply” for enabling any particular post. You can send generic message or can send filtering based message. You can add upto 10 filering options. Each filtering option contains a comma seperated word/sentence field and message field. Anyone who will comment on this post will get the message in his inbox (for private reply) and get the comment (for comment reply). You can choose whether you want private reply/comment reply or both.

 
blank
blank
 

  • Reply also may contain emojis, simple clicking the smile icon will open the emoji library.

 
blank

Auto Reply Report

 

  • You can see page-wise comment & reponse report by clicking “View Report” button. There are also some other advance features to control reply like pause/play campaign, renew expired campaign and force-processing. If you pause a campaign then it will stop giving reply temporarily and playing will restart it again.

 

  • There is a settings name auto reply live duration in general settings means how many days the campaign will work, if the time expires you can renew it by clicking the renew button here in this report grid. Force Reprocessing means you are going to process this campaign again from where it ended. You should do only if you think the campaign is hung for long time and didn’t reply for long time. It may happen for any server timeout issue or server going down during last attempt or any other server issue.

 
blank
blank

Send Message Button

 

  • Generate “Message Us” button of your facebook page and embed one line of html code to display the button to your website. Clicking this button will take your website visitors to your facebook page. When they send you a message they will be in your lead list. You can customize your button by uploading a custom image.

 
blank

Messenger Ad JSON Script

 

  • Facebook marketers often spend on facebook advertise. Ad also support private inbox action. It requires an JSON script to do so. This tools will generate the JSON script needed for advertise action. Anyone who click on the ad will recieve the message in his/her inbox. You can embed image, links, message etc. You can see the live preview in the right side.

 
blank

Text/Image/Link/Video Post

 

  • Text Post: Enter post description & choose pages to post.Live preview is availabe.Choose the pages where you want to post. You can enable auto private and comment reply, by simply choosing Auto Reply Template.You can schedule the campaign now or later. If you choose to schedule later then you have to enter time and timezone.

 
blank
 
Link Post: Paste your link, type a description(Optional).Live preview is availabe.You can enable auto private and comment reply, by simply choosing Auto Reply Template.You can schedule the campaign now or later. If you choose to schedule later then you have to enter time and timezone.
 
blank
 
Image/Multi-image Post: Upload one/more images , type a description(optional).Live preview is availabe.Choose the pages where you want to post. You can enable auto private and comment reply, by simply choosing Auto Reply Template.You can schedule the campaign now or later. If you choose to schedule later then you have to enter time and timezone.
 
blank
 
Video Post:Upload a video, type a description(optional).Live preview is availabe.Choose the pages where you want to post. You can enable auto private and comment reply, by simply choosing Auto Reply Template.You can schedule the campaign now or later. If you choose to schedule later then you have to enter time and timezone.
 
blank
 

  • Post may contain emojis, simple clicking the smile icon will open the emoji library.

 
blank

CTA Post

 
Type a message and paste an link like (http://xyz.net). System will grab the link details like preview image,title,description automatically and show you how it will look on Facebook after publish. Choose “Message Page” CTA button to generate more leads,anyone who will send message clicking the button will be in your lead list.
 
You can also use other available CTA buttons if you like. You can choose where to post among your pages. CTA post can only be posted in pages. You can enable auto private and comment reply, by simply choosing Auto Reply Template. You can schedule the campaign now or later. If you choose to schedule later then you have to enter time and timezone.
 
blank

Carousel/Slider Post

 

  • Carousel Post: Put a optional description and slider action link. Upload two or more carousel section. Each section consists title,link,description and image. Choose the pages where you want to post. You can enable auto private and comment reply, by simply choosing Auto Reply Template.You can schedule the campaign now or later. If you choose to schedule later then you have to enter time and timezone.

 
blank
 
Video Slider Post: Upload 2 or more images and it will be posted as a video slider. You can choose image play duration and transition duration. Choose the pages where you want to post. You can enable auto private and comment reply, by simply choosing Auto Reply Template.You can schedule the campaign now or later. If you choose to schedule later then you have to enter time and timezone.
 
blank
 

  • Post may contain emojis, simple clicking the smile icon will open the emoji library.

 
blank

Template Manager

  • You can create auto reply template for Facebook posting tools so that you do not need to enable auto reply from lead generator tools for your post created inside this software. This template form is very much similar with the auto reply enable form in lead generator.

 
blank
 

  • Template may contain emojis, simple clicking the smile icon will open the emoji library.

 
blank

  • Do you have many pages for your business promotion? Then you must have to see page inbox messages frequently. This tool will help you to see all pages’ unread messages as well as last few conversation of pages all in one dashboard !!! You can reply even see conversation and reply message. You will also get email notifications for unread page messages.
  • At first you have to enable pages to use this feature and have to config email alert details.

 
blank
 

  • Message Dashboard

 
blank
 

  • Conversation & reply

 
blank

SalesMiles Page Response that allows you to set comment auto reply and comment private reply with one settings for the full page. Imagine you have lot of pages & posting each day. We know it’s hard to setup auto reply & private reply for each post individually. We are introducing this to solve this serious problem. The most important part is it replies within seconds.
PageReponse also has the feature of auto like your page’s new posts as your other pages and auto share in your other pages. Auto like/share share only works for new posts and single campaign will work for whole page.

Set campaign like SalesMiles. You can set generic/keyword based reply. Image/GIF/video comment available here. Comment hide/delete feature is also available. Remember that if you have enabled auto reply using SalesMiles feature then PageResponse will skip that specific post.
 
blank
blank

Enable auto like/share campaign for a page. Choose pages that will share and pages that will like the enabled page posts.
blank
blank
blank

Good News Good News :Facebook just release new API feature to tags people in comment.
Now you can:
1. Auto Reply comment with tagging the commenter
2. Auto comment your post by tagging all commenter
 
Mentioning commenter in reply will make it more personalize and Notification will sent to commenter.
Auto comment on post by tagging all commenter- so all the commenter will get notification about your comment and see it.

  • Enable Post for tagging: First you have to enable posts for tagging. This process with grab post comments and commenters details to be used later.

 
blank
 

  • Create Campagin: Now you can create campaigns. There are two types of camapign , “Comment & Bulk Tag Campaign” and “Bulk Comment Reply Campaign”. You will get button to bring the add form. Also fromt he post list below you can re-scan post comment info to sync latest comments. There are links to see current comment & commenter information.

 
blank
 
Comment & Bulk Tag Campaign : This campaign will post a comment on that specific post tagging the commenter you select. You must choose the commenter range whom do you want to tag. Do not tag too much or too frequently or facebook may block your tagging ability temporarily. You can also mention names you do not want to tag. You can also attach image/gig/video to your comment. You can schedule campaign to process later if you want.
 
blank
 
Bulk Comment Reply Campaign : This campaign will reply every comment on that specific post tagging his name. Do not forget to choose appropiate delay time to avaoid spamming report. This reply also have spintaxt support. You can also attach image/gig/video to your comment. You can schedule campaign to process later if you want.
 
blank
 

  • Also tagging is not enabled in SalesMiles auto comment reply.

 
blank

SalesMiles Bot Messenger, is Facebook Messenger Bot application. You will be able to set your messenger bot for multiple pages. The bot can reply with text, post back button, quick reply, image, video, template, carousel template & so on. Setting up your messenger bot with SalesMiles Bot will reply all your customers in messenger very fast.
 

In import account menu you will find your imported accounts and pages. First you need to enable bot for a particular page to create bot for that page.
 
blank

You can add buttons and can put your link when bot replies your visitors. To put a link you need to whitelist the domain. Suppose you will use several website links in your bot xyz.com,123.com,abc,com etc. You can add these domains to page whitelist now. It’s not mandatory because when you create a bot and put a link that is not whitelisted system will also whitelist it automatically.
 
blank
blank

blank

Add Bot Settings


 
The landing page will show current bot settings for that page, you can edit/view them if you like.
In the top right you will see button to create a new bot.
 
blank
 
There are fourn types of replies:
 

  1. Reply : Keyword based reply [requires comma seperated keywords]
  2. Post-back : Button click action [requires post-back ID]
  3. No-match : No keyword matched then send a generic reply
  4. Get Started : Reply when visitor clicks “Get Sratred” button [requires to enable get started button]

 
There are nine types of reply templates:
 

  • Text : A simple text reply
  • Image : Reply with an image
  • Audio : Reply with an audio that will play on messenger
  • Video : Reply with a video that will play on messenger
  • File : Reply with an attachemnt
  • Buick Reply : Reply with text and buttons [every button requires a post-back ID for identification and you need to add another bot settings to handle that post-back button]
  • Text with Buttons : Reply with text and buttons [either button can be a post-back button or can open a website URL]
  • Generic : Single image,image action URL,title,subtitle and buttons [either button can be a post-back button or can open a website URL]
  • Carousel : Array of generic templates – multiple generic templates display as slider

 
blank

Text
blank
Image
blank
Audio
blank
Video
blank
File
blank
Quick Reply
blank
Text with Buttons
blank
Generic Template
blank
Carousel
blank

Subscribers


 
After you setup bot and it starts replying people they will be your Messenger lead/subscriber. If you want to stop bot for any particular lead/subscriber and chat by yourself, simply click the “Stop Bot” button.
 
blank

Enable Get Started


 
If you enable this, When someone come to your page first time chat box will pop up and a button called “Get Started” will appear. You can add the action reply for clicking the button in “Bot Settings” (described beow).
 
blank
 

Persistent Menu [Requires “Get Started” Button]


 
The Persistent Menu is always available to the user. This menu should contain top-level actions that users can enact at any point. Having a persistent menu easily communicates the basic capabilities of your bot for first-time and returning users. The menu will automatically appear in a thread if the person has been away for a certain period of time and returns.
 
You can multi-level (nested) persistent menu and also can have different menu for different locale.
 
blank
blank

Include the checkbox plugin in forms on your website to allow people to opt-in to receive messages from you on Messenger. This is useful for providing follow-up at a later time, such as confirmations and updates. This plugin only works in HTTPS websites.
 
Select page,domain,langauge, plugin size, alignment of the plugin. Choose the js event you want to trigger the OPTIN functionality. You can use any existing html element or can add a new button. You can also display a success message on OPTIN.
 
Choose the template , this template will be used when system will send the welcome message in visitors messenger inbox. Choose label and system will automatically assign users of that plugin on selected labels.
 
blank
 
You will get embed code to embed on your website.
 
blank

The send to Messenger plugin renders a button on your website that allows a person to opt-in to receive messages from you on Messenger. This is useful for providing follow-up at a later time, such as confirmations and updates. This plugin only works in HTTPS websites.
 
Select page,domain,langauge, plugin size, skin of the plugin. You can also display a success message on OPTIN.
 
Choose the template , this template will be used when system will send the welcome message in visitors messenger inbox. Choose label and system will automatically assign users of that plugin on selected labels.
 
blank
 
You will get embed code to embed on your website.
 
blank

Messenger Codes can be scanned to instantly link the user to your bot, no typing needed. They’re great for sticking on fliers, ads, or anywhere in the real world where you want people to try your bot.
Just select page and image size and get your page’s messenger code.
Choose the template , this template will be used when system will send the welcome message in visitors messenger inbox. Choose label and system will automatically assign users of that plugin on selected labels.
 
blank

 

You will get embed code to embed on your website.
blank

The customer chat plugin allows you to integrate your Messenger experience directly into your website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.
Clicking “2-way Customer Chat Plugin” menu will show current plugin list. Click “Add” button to create a new one.
 
blank
 
Select your page, put your website addrress (need to be HTTPS), choose language and loading type. After clicking “Get Embed Code” button you will get plugin embed code on a modal. You can also put greeting text for both for users and can choose plugin color. Choose the template , this template will be used when system will send the welcome message in visitors messenger inbox. Choose label and system will automatically assign users of that plugin on selected labels.
 
blank
 
Now put this js embed code to your website page (in body section or at the last), you are done. You will see the chat plugin in your website now. If your website is a wordpress site then you can simply download the WP plugin and install to your site. By installling WP plugin you will not need to put js code manually, just installting the plugin will do everything.
 
blank
blank

Messenger Broadcaster is a tools for broadcasting non-promotional structured message to Facebook page’s messenger leads. This is using BOT API for sending message. Send message to all messenger leads within few seconds. It’s super-fast and cheap comparatively other service available across the web.

blank
 
You can see your pages approval status, estimated reach for quick bulk broadcast and your bot subscriber list here.Check Review Status: It will check if the page have subscription messaging permission or not. Also this will store unsubscribe and resubscribe default template to database and create default label. You need to click this button alleast once after you get subscription messaging approval for your page.
 
Eastimate quick send reach: It will get the quick bulk broadcast estimation on current time and will get updated result.
 
Unsubscribe & resubscribe template settings: You can edit the default unsubscribe & resubscribe message template. Unsubscribe template will be sent to subscriber when he/she unsubscribe and will offer them to resubscribe. Another template is welcome message on resubscribe.

Broadcasting can be trgetted by labels, you can create much label you want and can bulk assign subscribers to those labels.
 
blank
blank

Here you can see the bot subscriber lis, can export subscribes and can bulk assign subscribers to labels.
 
blank
 
To download subscribers at first select the subscribers and click download button. To assign mupliple label to many subscriber you must first perform search subscribers operation for a specific page, then select the subscribers and finally assign them label.
 
blank
blank

The list of all your campaign
 
blank
 
Create new campaign. Just select page. You can include/exclude labels you dont want (optional). You can either send it now or can schedule it for later.
 
blank

The list of all your campaign and campaign report.
 
blank
 
Report :
 
blank
 
Create new campaign. Just select page. You can include/exclude labels you dont want (optional). You can either send it now or can schedule it for later.
 
blank

Drip Messaging is a marketing strategy that sends, or “drips,” a pre-written set of messages to messenger bot subscribers over time. That can send non-promotional structured sequential message to Facebook page’s messenger bot subscriber over time (day-1 to day-30). This is using BOT API for sending message.The subscribers will be assigned under your drip campaign automatically based on their entry point, however you can also assign manually or change the campaign.
 

 
Drip Messaging will require SubScription Messaging approval for each page
 
Go to you page and click settings
 
blank
 

Scroll down and to advanced messaging features & click request
blank
Fill the form follwing the video below and click submit for review
blank

blank
 
You can see your pages approval status, page message sent log and your bot subscriber list here.Check Review Status: It will check if the page have subscription messaging permission or not.
 
Message sent log: This will show you list of all message sent from this page and also current status of messages.
 
Subscriber list: Here you see the subscriber list and see wich subscriber is under which drip campaign. Also you can assign campaign to a specific subscriber manually.
 
blank
blank
 
Drip Message Campaign List: Here you can see the exisiting campaigns of a specific page and can add/edit/delete campaign. The campaign list will also show detailed day-wise report of each campaign.
 
Add Camapign: Adding campaign is very easy , just choose campaign type and message template for the days you want. You can add upto 30 days. There are total 8 drip campaign types. Every page must have default campaign and multiple default campaigns are not allowed. You can add multiple campaigns of other drip types. Custom drip campaigns can be useful for assign campaign to subscribers manually.
 
blank
blank
blank
blank

 
This will show you list of all message sent from all page and also current status of messages. You can filter by page and drip campaign.
 
blank